How do engagements usually start?

With discovery — a short, paid piece of work that produces a real proposal with scope, timeline, and the assumptions behind it written down. It is deliberately short and deliberately not free, because a proposal built without it is a guess, and a guess is what later turns into a change-request argument.

What do your services cost?

Every engagement is scoped per project, because the range between them is genuinely wide — a single-workflow build and a multi-site rollout are different pieces of work by an order of magnitude. Tell us what you need and discovery produces a number we can stand behind rather than one we would have to walk back on the next call.

Do you work with our existing team, or replace it?

Work with it, usually. Your team knows the domain and we bring delivery capacity and product engineering practice. The thing to settle early is who owns which decisions — the failure mode of a blended team is never skill, it is two groups each assuming the other decided something.

Who owns what you build?

You do — code, repository access, and documentation transfer as part of the engagement. We would rather you were able to leave than dependent on us for access. A relationship held together by lock-in produces worse software, because nobody has to keep earning it.

Can you support what you build after launch?

Yes, and we would push for it. Software gets better after launch or it gets worse; there is no steady state. A system with nobody responsible for it stops being an asset within about a year, which is why we treat support as part of the engagement rather than an upsell after it.

Will you tell us not to build something?

Regularly, and it is among the more valuable things we do. Complexity you do not need is complexity you maintain forever. A partner who agrees with every requirement is optimising for the size of the contract, which means you are paying them to build your mistakes efficiently.

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